Shipping policy

SHIPPING POLICY
Last updated: 8 October 2026

WHERE WE SHIP
We ship to the destinations shown as available at checkout. This currently includes the Netherlands, EU countries, and selected EEA destinations. Availability can depend on the destination and the carrier’s rules for shipping perfume. If your country is not available at checkout, contact support@arzeni.nl.

PROCESSING AND DELIVERY
We aim to dispatch orders within one business day. Orders placed on weekends or Dutch public holidays are normally processed on the next business day. We will email you when your order is dispatched and provide tracking when available.

Estimated delivery times after dispatch are 1–2 business days in the Netherlands and 2–6 business days to EU destinations. These are estimates, not guarantees. The delivery estimate shown at checkout or in your order confirmation applies to your order. Unless we have agreed another time with you, we will deliver within 30 days. If we cannot deliver within the applicable time, you may have the right to cancel and receive a refund.

SHIPPING COSTS AND TAXES
Shipping options and charges are shown at checkout before you place your order. Prices and shipping charges are shown inclusive of VAT where required by law. For deliveries outside the EU, the recipient may have to pay import VAT, customs duties, or handling charges imposed by the destination country. Any such charges are not included unless checkout expressly says otherwise.

DELIVERY ISSUES
If your parcel appears damaged, contains the wrong item, or has not arrived by the stated delivery estimate, contact support@arzeni.nl. Please include your order number and any useful photos or tracking information. Contacting us promptly helps us investigate, but no short reporting deadline in this policy limits your statutory rights.

The risk of loss or damage remains with us until you, or a person you nominate (other than the carrier), physically receive the goods. This does not apply if you independently appoint a carrier that we did not offer.

RETURNS AND WITHDRAWAL
EU consumers generally have 14 days after receiving goods to withdraw from an online purchase. Use the withdrawal function in our online store or see our Returns, Withdrawal and Refunds Policy for instructions. Any required return shipping costs are described in that policy and at checkout where applicable.

CONTACT
Arzeni Customer Service
Email: support@arzeni.nl
Address: Bottelroosstraat 5-46, 9741 JD Groningen, the Netherlands